FEEDBACK TERMINALS

Instant Signals. Smarter Decisions.

Serve First Feedback Terminals allow you to customise questions to align with your business goals, whether you’re measuring service quality, product satisfaction, or employee performance.

Designed for high-traffic areas and environments where mystery shopping falls short, our intuitive, engaging, and multi-functional terminals collect feedback when it matters most: in the moment.

Capture the truth of the experience right as it happens.

Stay connected. Continuously improve.

Serve smarter.

Fast Answers. Better Service.

Capture real-time insights at the moment of experience to boost satisfaction, increase loyalty, and drive data-driven improvements.

Our terminals are seamlessly scalable and easy to integrate into your omnichannel feedback ecosystem. They combine in-store, online, and mobile feedback for a comprehensive view of customer sentiment across all touchpoints.

More cost-effective than traditional surveys, they increase response rates and enable businesses to act quickly, whether resolving service issues, enhancing staff performance, or optimising operations.

Engage Customers. Improve Experience. Drive Growth.

At Serve First, we offer a range of innovative survey solutions designed to capture meaningful insights from your customers, employees, and business partners.

From email and QR code surveys to our innovative contactless NFC ‘Tap and Tell’ technology, every tool is built to meet your unique business needs and maximise engagement.

With AI-powered conversational surveys, each question feels personal, relevant, and tailored to the respondent’s experience, whether they’re a customer, a team member, or a supplier.

Because better insight starts with better questions.

Flow That Fits Every Respondent:

Our surveys use artificial intelligence to build a personalised, logical flow that adapts to each respondent’s answers, making questions more relevant, engaging, and effective.

Real-Time, Actionable Data:

Access live feedback and analytics to make timely improvements, keeping your business ahead of the curve.

Omnichannel Integration

Unify feedback across every channel: email, QR, till receipts, NFC, and more, for a 360° view of customer, employee, and supplier experiences.

Boost Engagement Across All Channels:

AI-powered surveys that feel effortless, designed to engage, adapt, and deliver insights across every touchpoint.

Ready to transform the way you collect and act on feedback?

Serve First makes capturing real-time insight across every channel easy, engaging more respondents and driving meaningful change. Whether you’re looking to boost customer satisfaction, improve employee experience, or enhance operational performance, we’re here to help.

Let’s talk about how our tailored solutions can work for you.